Contents
- 1. Who We Are
- 2. Data We Collect
- 3. How We Collect Data
- 4. Why We Use Your Data
- 5. Legal Basis
- 6. Who We Share Data With
- 7. Data Storage & Security
- 8. Data Retention
- 9. Cookies
- 10. Your Rights
- 11. Marketing & Comms
- 12. Children's Privacy
- 13. Third-Party Links
- 14. Policy Updates
- 15. Contact & Complaints
99 gamespk does not sell your personal data to third parties. We collect only what we genuinely need to operate the platform safely, process your payments in PKR, and comply with our legal obligations. This policy explains exactly where every piece of data goes.
1Who We Are — The Data Controller
99 gamespk (operating as 99GamesPK, accessible at 99gamespk.net) is the data controller responsible for the personal information collected through this platform. As the data controller, 99 gamespk determines the purposes for which your personal data is collected and processed, and is responsible for ensuring that it is handled in accordance with this Privacy Policy.
If you have any questions about how 99 gamespk processes your personal data, or if you wish to exercise any of the rights described in this policy, you can contact the 99 gamespk data team at support@99gamespk.net. We will respond to all privacy-related enquiries within 30 days of receipt.
This Privacy Policy applies to all personal data collected through the 99 gamespk website, any associated mobile interface, and all services offered on the platform — including cricket betting, esports betting, live casino games, crash games, and the live cricket score section.
2Personal Data We Collect
99 gamespk collects different categories of personal data depending on how you interact with the platform. The full breakdown is set out below:
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number, nationality | Registration & KYC verification |
| Contact Data | Mobile number, email address, city/province | Registration |
| Financial Data | Payment method type (Easypaisa, JazzCash etc.), transaction IDs, deposit and withdrawal amounts in PKR | Every financial transaction |
| Transaction History | Bets placed, games played, multipliers achieved, stakes, winnings, cashout history | Active gaming sessions |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Every platform visit |
| Usage Data | Pages visited, games opened, time spent on platform, features used | Every platform visit |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Any contact with support |
| KYC Documents | Scanned CNIC, passport bio-page, proof of payment method | Verification requests |
99 gamespk does not collect full card numbers, CVV codes, or mobile wallet PINs. Payment credentials are entered directly with your bank or wallet provider — 99 gamespk only receives a tokenised transaction reference confirming that a payment was successfully authorised.
3How We Collect Your Data
99 gamespk collects personal data through the following channels:
- Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion, you provide data directly to 99 gamespk. This is the primary source of identity and contact data on the platform.
- Automated platform tracking: When you visit the 99 gamespk website or use the platform, our servers automatically log technical and usage data including your IP address, device information, browser type, and the pages or games you interact with. This data is collected via server logs and, where applicable, first-party cookies set by 99 gamespk.
- Payment processors: When you make a deposit or withdrawal, your payment provider sends 99 gamespk a transaction confirmation record. This contains transaction status, amount in PKR, and a tokenised payment reference — it does not include your full payment credentials.
- Game providers: The game studios and live dealer operators whose titles are available on 99 gamespk may pass round result data and bet histories to 99 gamespk as part of the normal operation of the gaming platform. This data is used for account management, dispute resolution, and compliance purposes.
- Identity verification services: Where 99 gamespk uses a third-party KYC provider to verify identity documents, that provider may return a verification result (pass/fail/refer) and a confidence score. The raw document data is not retained by the third-party provider beyond the period needed to complete the verification.
4Why We Use Your Personal Data
99 gamespk uses the personal data it collects for the following purposes. Each purpose is listed alongside the specific data categories it relies on:
- Account creation and management: Identity data and contact data are used to create and maintain your 99 gamespk account, including authenticating logins, processing password resets, and managing account settings.
- Processing deposits, bets, and withdrawals: Financial data and transaction history are used to process all monetary transactions on 99 gamespk in PKR, including deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, and to settle winnings and process withdrawal requests.
- Identity verification (KYC) and anti-money-laundering (AML) compliance: Identity data and KYC documents are used to verify that account holders are genuine adults using their own payment methods, and to detect and prevent money laundering, fraud, and related financial crimes as required by applicable regulations.
- Responsible gaming: Transaction history and usage data are used to monitor player activity for signs of problem gambling behaviour, and to enforce deposit limits, session limits, and self-exclusion requests set by users on 99 gamespk.
- Customer support: Communication data is used to handle and resolve support queries, complaints, and disputes related to your 99 gamespk account.
- Platform improvement and security: Technical data and usage data are analysed in aggregate to improve the 99 gamespk platform — identifying performance bottlenecks, optimising game loading times, and detecting unusual access patterns that may indicate account compromise or fraudulent activity.
- Marketing communications: Contact data is used to send promotional emails, SMS notifications, and in-platform messages to users who have opted in to marketing from 99 gamespk. Users who have not opted in do not receive promotional communications.
- Legal compliance and dispute resolution: All data categories may be retained and used as necessary to comply with legal obligations, respond to regulatory enquiries, or support the resolution of disputes or legal proceedings involving 99 gamespk.
5Legal Basis for Processing
99 gamespk processes personal data under the following legal bases depending on the specific processing activity:
- Performance of a contract: Processing your account data, transaction data, and gaming history is necessary to provide the 99 gamespk service you have signed up for. Without this processing, the platform cannot function for you as a user.
- Legal obligation: KYC verification, AML monitoring, and record-keeping of financial transactions are required by applicable regulations. 99 gamespk has a legal obligation to conduct this processing regardless of user consent.
- Legitimate interests: Platform security monitoring, fraud prevention, and aggregate analytics to improve the 99 gamespk platform are conducted under the legitimate interests basis — meaning 99 gamespk has a genuine business reason to process this data that does not override users' fundamental privacy rights.
- Consent: Marketing communications by email or SMS are sent only to users who have given explicit opt-in consent. You may withdraw this consent at any time.
6Who We Share Your Data With
99 gamespk does not sell your personal data. We share personal data only with the following categories of recipients and only to the extent necessary for the stated purpose:
| Recipient Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners) | Processing PKR deposits and withdrawals | Name, transaction amount, account reference |
| Game providers and live dealer studios | Delivering casino and crash game sessions | Session token, stake and cashout data |
| KYC / identity verification service | Verifying CNIC / passport documents | Document images, name, date of birth |
| Fraud prevention and AML service providers | Detecting and preventing financial crime | Transaction patterns, IP address, device fingerprint |
| Cloud hosting and infrastructure providers | Storing and serving the 99 gamespk platform | All data held on the platform |
| Customer support software provider | Managing support tickets and chat sessions | Contact data, communication data |
| Regulatory authorities and law enforcement | Complying with legal obligations and lawful requests | As required by the specific request or obligation |
All third-party service providers who receive personal data from 99 gamespk are bound by appropriate data processing agreements. They may not use the data for any purpose other than the service they provide to 99 gamespk.
7Data Storage & Security
99 gamespk stores all personal data on servers protected by industry-standard security controls. Specific measures include:
- Encryption in transit: All data transmitted between your device and the 99 gamespk platform is encrypted using TLS (Transport Layer Security). This applies to every page load, every login, and every financial transaction on the platform.
- Encryption at rest: Sensitive data fields — including identity documents, financial records, and authentication credentials — are encrypted at rest in the 99 gamespk database using AES-256 or equivalent encryption standards.
- Access controls: Personal data is accessible only to 99 gamespk staff and systems that require it for their specific role. Access is granted on a least-privilege basis and is logged. All access logs are reviewed regularly for anomalies.
- Two-factor authentication: Administrative access to systems that hold personal data requires multi-factor authentication. Users are also encouraged to enable 2FA on their 99 gamespk accounts to protect their own data from unauthorised access.
- Breach notification: In the event of a data breach that is likely to result in a risk to users, 99 gamespk will notify affected users as promptly as practicable, including details of what data was involved and what steps are being taken in response.
No security system is completely impenetrable. While 99 gamespk uses robust technical and organisational measures to protect your data, we cannot guarantee absolute security against all possible threats. Users are strongly advised to use a unique, strong password for their 99 gamespk account and to enable two-factor authentication.
8Data Retention
99 gamespk retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The general retention schedule is as follows:
- Account and identity data: Retained for the lifetime of the account plus a minimum of 5 years after account closure, to comply with AML record-keeping requirements.
- Financial transaction records: Retained for a minimum of 7 years from the date of the transaction, in accordance with financial record-keeping regulations applicable to 99 gamespk's operations.
- KYC documents: Retained for the duration of the account relationship plus the post-closure legal retention period. Copies of identity documents are securely deleted once the mandatory retention period expires.
- Support communications: Retained for 3 years from the date of the last communication in a thread, or longer if the communication relates to an unresolved dispute or legal matter.
- Technical and usage logs: Typically retained for 90 days for operational purposes, and up to 24 months in anonymised aggregate form for analytics.
- Marketing preferences: Retained until you withdraw consent or close your account, at which point marketing data is deleted within 30 days.
When personal data is no longer required and the retention period has expired, 99 gamespk securely deletes or anonymises the data so that it can no longer be associated with you as an individual.
9Cookies & Tracking Technologies
The 99 gamespk website uses cookies and similar technologies to provide a functioning, secure, and improved user experience. Below is a summary of the cookie categories in use:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential / Strictly Necessary | Maintaining your login session, remembering language preferences, securing CSRF tokens for form submissions on 99 gamespk | No — Required |
| Functional | Remembering game preferences, preferred payment method display, responsible gaming limits entered during the session | Yes |
| Analytics | Understanding how users navigate the 99 gamespk platform in aggregate — which games are most opened, which pages have high exit rates, where users encounter errors | Yes |
| Security / Fraud Prevention | Device fingerprinting for fraud detection and account security — identifying unusual login patterns that may indicate account takeover attempts | No — Required |
99 gamespk does not use third-party advertising cookies or behavioural tracking cookies that share your browsing data with external advertisers. You can manage your cookie preferences through your browser settings at any time, but disabling essential cookies may prevent the 99 gamespk platform from functioning correctly.
10Your Privacy Rights
As a user of 99 gamespk, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@99gamespk.net. We will respond within 30 days.
Right of Access
You can request a copy of all personal data 99 gamespk holds about you. We will provide this in a structured, readable format within 30 days of your verified request.
Right to Rectification
If personal data held by 99 gamespk is inaccurate or incomplete, you have the right to request that it be corrected. Most contact and identity data can also be updated directly in your account settings.
Right to Erasure
You can request deletion of your personal data from 99 gamespk. Note that this right is subject to legal retention obligations — financial records and KYC data must be retained for minimum statutory periods even after account closure.
Right to Restriction
In certain circumstances — such as while a data accuracy dispute is being resolved — you can request that 99 gamespk restrict processing of your personal data to storage only.
Right to Data Portability
Where processing is based on consent or contract, you can request your personal data in a machine-readable format (e.g. CSV) suitable for transfer to another service provider.
Right to Object
You can object to processing based on legitimate interests or to direct marketing at any time. Objections to marketing take effect immediately. Objections to other processing will be assessed against our legitimate interest and legal obligations.
11Marketing Communications
99 gamespk sends promotional emails, SMS notifications, and in-platform messages to users who have explicitly opted in to receive marketing communications. We do not send unsolicited marketing. Here is how our marketing communication practices work:
- During registration on 99 gamespk, you are given a clear opt-in checkbox for marketing communications. This checkbox is unchecked by default — you must actively tick it to consent to marketing.
- Marketing communications from 99 gamespk may include promotional offers, deposit bonuses, new game announcements, PSL and cricket event notifications, and responsible gaming reminders. Every marketing message will clearly identify 99 gamespk as the sender.
- You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email from 99 gamespk, by updating your communication preferences in your account settings, or by contacting support at support@99gamespk.net. Unsubscribe requests are processed within 5 business days.
- Withdrawing consent to marketing has no impact on your ability to use the 99 gamespk platform or on any other aspect of the service. You will continue to receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — regardless of your marketing preferences.
- 99 gamespk does not share your contact details with third-party marketers or affiliate marketers for their own marketing purposes.
12Children's Privacy
The 99 gamespk platform is strictly for adults aged 18 and above. 99 gamespk does not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the registration process, and accounts found to belong to minors will be closed immediately with all balances forfeited pending investigation.
If you believe that a minor has registered an account on 99 gamespk or that personal data belonging to a child has been submitted to the platform, please contact us immediately at support@99gamespk.net. We will investigate and delete the relevant data promptly if the report is confirmed.
Parents and guardians are encouraged to use parental control software on devices shared with minors to prevent access to gambling and gaming platforms including 99 gamespk.
13Third-Party Links
The 99 gamespk platform may from time to time contain links to third-party websites — for example, links to game provider information pages or payment method help centres. These links are provided for convenience only. 99 gamespk is not responsible for the privacy practices of any third-party website and this Privacy Policy does not apply to those sites.
We recommend that you review the privacy policy of any third-party site you visit, particularly before submitting any personal data. 99 gamespk has no control over the content, data practices, or privacy standards of external sites and accepts no liability in relation to them.
14Updates to This Privacy Policy
99 gamespk reviews and updates this Privacy Policy periodically — particularly when there are changes to the platform's data practices, applicable regulations, or the services we offer. When this policy is updated, the "Last Updated" date at the top of the page changes.
For material changes — such as a new category of data being collected, a new sharing arrangement with a third party, or a change to how long data is retained — 99 gamespk will notify registered users via email or an in-platform notice before the change takes effect, giving you the opportunity to review the updated policy before continuing to use the platform.
Continued use of the 99 gamespk platform after an updated Privacy Policy has been published (and, for material changes, after the notification period has elapsed) constitutes acceptance of the updated policy. Previous versions of this policy are retained by 99 gamespk and are available on request.
15Contact Us & Complaints
If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a complaint about how 99 gamespk has handled your personal data, please get in touch:
If you are not satisfied with how 99 gamespk has responded to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.